FAQs
Teapot FAQs
I. Product Questions
Why does my new teapot have an earthy or kiln smell?
This is normal due to natural mineral residues from firing. It will disappear after seasoning: soak in warm water, then boil with tea leaves.
Is Yixing clay exclusive to China?
Yes. Authentic Zisha clay is only mined in Yixing, Jiangsu (UNESCO Intangible Heritage since 2006). Clay from other regions lacks comparable porosity.
Why do teapots of the same clay vary in color?
Natural variations in iron/quartz content across mining layers cause color differences after firing. This confirms authenticity, not defects.
Which teas work best?
Suitable for all teas, but we recommend dedicating one pot per tea type:
Zhu Ni (red clay): Oolong, Tieguanyin
Zi Ni (purple clay): Pu-erh, dark tea
Duan Ni (yellow clay): Green/white tea
Mixing teas may cause flavor crossover.
Does fast water absorption indicate good quality?
Not exclusively. Drying speed depends on shape (e.g., Xishi pots drain quicker) and firing temperature. Assess quality via overall porosity and texture.
II. Payment & Orders
Accepted payment methods:
Digital Wallets: Apple Pay, Google Pay, PayPal (190+ countries)
Credit Cards: Visa/Mastercard (3D Secure enabled)
Regional Options: iDEAL (EU), Boleto (Brazil)
B2B/High-Value: Bank Transfer, Western Union
Is Apple Pay secure?
Extremely secure. Transactions use tokenization (no card number sharing) and require Face ID/Touch Touch ID.
Currency conversion & fees:
Base currency: USD (real-time XE.com rates at checkout)
Fees: Credit cards may charge ~1.5% FX fees; Apple Pay/PayPal use mid-market rates.
Payment failure solutions:
Verify card limits/international permissions
Switch browsers (Apple Pay requires Safari iOS 11+)
Request a private payment link via support@yoursite.com
III. Shipping & Delivery
How is fragility handled?
3-layer protection:
Inner: Body/lid wrapped separately in triple bubble film
Middle: Custom EPS foam molds
Outer: 5-ply corrugated box + shock-absorbent fillers
<0.2% damage rate.
Shipping timelines & costs:
DestinationServiceDeliveryCostUSADHL Express3-5 daysFrom $28EUTax-included7-12 daysFrom €20Asia-PacificEMS10-15 daysFrom $18
Includes $100 basic fragility insurance; upgradable coverage available.
Import duties:
USA: Duty-free if value ≤ $800
EU: No duty if ≤ €150; above: 12% duty + local VAT
We provide pre-filled commercial invoices to speed clearance.
IV. Returns & Support
Damaged upon arrival?
Email photos to claims@yoursite.com within 24 hours of delivery for replacement/full refund (including shipping) within 48 hours.
Return policy:
Unused items in original packaging accepted within 14 days (return shipping at your cost)
Note: All returns must pass quality checks at our Shanghai hub.
Authenticity verification:
Each teapot includes:
QR-coded Yixing Clay Material Certificate
Artist’s hand-carved seal matching our online archive.
Key Tips
Pay Smart: Use Apple Pay/PayPal for small orders; wire transfers for bulk purchases.
Track Orders: Real-time tracking via DHL/FedEx in your account dashboard.
Care Guide: Free digital Yixing Teapot Maintenance Handbook included with purchase.
Pro Integration Tip: Add Apple Pay badges on product/cart pages to boost conversion. Shopify stores can activate 1-click checkout via Wallet Manager.
This version maintains all critical details while adapting terminology for global buyers (e.g., "Zisha" → "Yixing clay", "€22" → localized currency). The structure prioritizes mobile readability with clear sections for cross-border pain points.